All 95 gallon trash and recycling carts shall be placed at curbside by 7:00 am on designated collection days, but 95 gallon carts and recycling containers shall not be placed out for collection earlier than 7:00 pm prior to the day of scheduled collection. Carts also must be placed at least 4 feet from mail boxes or obstructions such as a vehicle.
Residents receive a bi-weekly automated Bulk & Brush pickup service in accordance with their regularly scheduled Trash & Recycling Service Day.
Residents with a Trash & Recycle Service Day of Monday & Tuesday will receive Bulk & Brush service twice a month on Mondays. Services run on the first Monday of the first full week as well as the third Monday of the month. (see Bulk & Brush legend above for examples.)
Residents with a Trash & Recycle Service Day of Wednesday, Thursday or Friday will receive Bulk & Brush service on the second Monday & the fourth Monday of each month (see Bulk & Brush legend above for examples, and follow the link below for a full calendar year of scheduled services.)
ORANGE BAGS from Simple Recycling will be serviced separately by an associate driving a Simple Recycling van. Please be sure to place textiles and small household goods inside your orange bags and place them curbside on your regular trash & recycling day.
For missed service, please call customer service (972) 392-9300 ext. 2.
My cart has an orange tag on it, what does that mean? Please see our Utility Billing FAQ page for the answer to this question and many more you may have.
All 95 gallon trash and recycling carts are required to be stored behind the front building line of your home, not curbside. Residents may place carts out by the street on the day before service after 7:00 pm. Carts must be removed from curbside by 7:00 am the day after services. Your homeowners association may have a more stringent requirement to place carts out of view.
Trash outside the cart will not be picked up. The cart should be placed at the edge of the street with the lid closed and 4 feet of clearance space on either side of the cart. Please place the cart handle facing your house, and within 3 feet of the curb. Overloaded carts will not be serviced.